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General
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Privacy Policy
Knowledge Base Category
 
How do I search for products
 
How do I place an order online
 
How do I register
 
What if I cannot find my particular product on Nextcashncarry.com
 
Where can I receive a delivery
 
Can you deliver outside Abuja? Outside Nigeria
 
When will I get my product after I place an order
 
Can I pick up my item instead of having it delivered
 
How do you charge for shipping
 
What if I am not home at the time of delivery
 
Can my parcel be delivered to an office address
 
My items haven't arrived yet, what can I do
 
Will I receive all my orders in a single package
 
How do I make payment
 
Do you offer payments in installment
 
Are your prices negotiable
 
Will my card details be safe
 
Why has my card been declined
 
Can I use two methods of payment when ordering online
General
How do I search for products?
To search for products, type your query into the search bar above.
How do I place an order online?
To place an online order, click "Add to Cart" to add a product to your virtual shopping cart. Once you have finished shopping, click the cart icon to review the items in your cart, then click "Check Out" to begin the payment process.
How do I register?
To register with Next Cash and Carry, click the "My account" button at the top, right-hand corner of any page. You will be asked to provide your name, a password, and a few personal details in order to create your Next CnC account.
What if I cannot find my particular product on Nextcashncarry.com?
If you cannot find a product that you are looking for, check back in a couple of days to see if the product has been added or use our "Contact Us" page to ask if and when that product will be in stock. However, we have a variety of other products that maybe similar to what you want. You can also call our customer service on 07007000001.
Shipping & Delivery
Where can I receive a delivery?
You can receive a delivery anywhere in Abuja. However, depending on the zone you live in, delivery costs may vary.
Can you deliver outside Abuja? Outside Nigeria?
No, we deliver within Abuja only but planning of expanding to other major cities soon. However, NextCnC does not currently deliver outside of Nigeria.
When will I get my product after I place an order?
The delivery date and time of your product depends on where you live. If you live within Abuja city centre you can expect delivery within 24 hours.
Can I pick up my item instead of having it delivered?
Yes. One feature that is unique to NextCnC allows you to have your package delivered to you, or pick up from our Physical store.
How do you charge for shipping?
Shipping charge depends on the weight and size of the package, as well as your location address.
What if I am not home at the time of delivery?
Our dispatch personnel (or NextCnC staff/Customer Service) will confirm that you are available before attempting to deliver a package to you. If you are still unavailable, they will work with you to re-schedule your package delivery at a time that is convenient for you.
Can my parcel be delivered to an office address?
Yes. Your parcel can be delivered to any address provided that you will be available to receive the package and pay for it.
My items haven't arrived yet, what can I do?
With NextCnC you have several options. You can use the contact information in your confirmation email to contact our dispatch personnel (or NextCnC staff/Customer Service) and see if there has been a problem or a delay with you package. You can also visit our NextCnC offline store and speak to an employee to have your questions answered.
Will I receive all my orders in a single package?
Next Cnc cannot guarantee that all items will be available in one package due to size limitations and other factors. However, most orders will be received in a single package.
Payment
How do I make payment?
NextCnC offers both Payment-on-delivery, online payment and payment at our store.
Do you offer payments in installment?
No. All payments must be made in full.
Are your prices negotiable?
No. All prices are final.
Will my card details be safe?
Absolutely. NextCnC values your privacy and has advanced security measures in place to ensure that all card information entered is completely safe.
Why has my card been declined?
Typically, this is due to safety measures between the bank and an online system. To get a more detailed answer, we suggest calling your bank.
Can I use two methods of payment when ordering online?
No. The order must be completed either with one card online, cash on delivery or payment at the store
Is there a limit to the number of products I can order at a particular time?
No, there is no limit
How long will it take to receive my order?
Maximum of 24 hours
How can I track my order?
https://nextcashandcarry.com.ng/account&page=tracking
Are all products sold in Next Cash and Carry durable?
Yes, they are
Are there any extra costs on the products online compared to the ones in the Mega Store?
No. All products are sold at the same price online and offline.
What if I forget my login details?
https://nextcashandcarry.com.ng/forgetpassword
What if I make an order and do not want it anymore? How do I cancel the order?
Yes. Call 0700-700-0001 and our customer service representative would assist you with that
What are the benefits of shopping online with Next Cash and Carry?
It is a more convenient way of shopping at your favorite Mega Store
Must I pay online for an order?
No. You also have the payment on delivery options either via POS or cash
Are there any delivery charges.
Yes. The delivery charges are location based.
Can I return products after I have received them?
Yes. Kindly review our return policy https://nextcashandcarry.com.ng/return
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